Good

ACP Property Management has garnered positive feedback from some tenants who appreciate the company's affordable housing options amidst skyrocketing rental prices. One tenant speaks highly of ACP's portfolio, stating that their rent increased only once over a six-year period, which is commendable given the economic climate. Tenants have also commended specific staff members for their friendliness and readiness to help, highlighting an easy move-in and move-out process.

Customer service appears to be an area where ACP has made a positive impact, as some renters have noted that the staff is generally responsive and maintain a personal touch that larger companies may lack. Some have specifically mentioned quick responses to maintenance issues and a user-friendly portal for paying rent and making requests, which contributes to a satisfactory renting experience.

Great

In moments of excellent service, ACP Property Management seems to excel in personal attention and compassion. Illustrating this, a long-term tenant detailed how the company helped them transition smoothly to a new home within their portfolio at the end of a lease. The company has been cited as going above and'repair beyond, such as lending cleaning supplies for move-out or swiftly addressing an external property issue for a non-tenant. A family-oriented approach has led to high recommendations from current tenants.

ACP's attentiveness extends to maintaining properties as well, with testimonials about them promptly addressing even the unexpected issues like a leak in a closet. This rapid response to problems ensures that tenants feel heard and taken care of, which is a critical determinant for a tenant's peace of mind and comfort in their homes. These instances of going the extra mile are what make ACP stand out to some renters.

Bad

Some tenants have experienced less than satisfactory encounters with ACP Property Management. Issues with communication crop up in user reviews, with potential renters feeling confused about move-in dates and availability due to a lack of updates. In a competitive rental market, prompt and clear communication is essential, and when it falls short, it can cause significant stress and inconvenience for those looking to secure housing.

Maintenance issues have been a source of frustration for some residents. While submitting requests may be straightforward, there are reports of important systems like heating not being repaired promptly, leaving tenants in discomfort. Additionally, a common concern is over maintenance follow-ups, where tenants were promised a service visit that never materialized, contributing to a sense of neglect and mismanagement.

Ugly

Several user reviews paint an unflattering picture of ACP Property Management, particularly spotlighting instances of what some tenants describe as unprofessional conduct. Tenants have complained of aggressive and condescending communication from ACP staff, with one detailed account of a tenant being spoken to in a dismissive and insulting manner while dealing with stressful personal and financial circumstances. Such experiences have understandably left certain renters feeling disrespected and unwelcomed during their interactions with the company.

Furthermore, allegations of discriminatory practices have been made, with one reviewer claiming they experienced racist comments from a staff member. Accusations also include unfair treatment during the application process and evictions that some tenants allege were handled insensitively or without just cause. The gravity of such claims suggests a pressing need for ACP Property Management to address these concerns to prevent any further damage to their reputation and restore trust among their clients and the local community.

Raw Data for ACP Property Management