Good

In this article, we look at Apex Property Management from multiple angles, starting with the positive aspects. Some user reviews highlight satisfactory experiences, with tenants reporting prompt maintenance responses and an appreciation for proactive communication regarding weather advisories. One long-term resident stated they never encountered any significant issues during their tenancy, and praised the option for electronic management of their account, including payments and maintenance requests. Additionally, the online portal aided in resolving rental-related tasks efficiently and contributed to a convenient living experience.

Great

Tenants have also expressed their satisfaction with the physical upkeep of the properties. Regular maintenance, like lawn care and gardening, received compliments. A previous tenant recounted their positive move-out experience, expecting to not receive much of their damage deposit back, but to their surprise, the company assessed the damages fairly and refunded a generous portion. Another shared a situation where they were able to retrieve a delayed mail package with the help of the staff, showcasing a certain level of customer care that went beyond their expectations.

Bad

However, some user experiences have leaned towards the negative spectrum, with reviews citing a range of persistent issues such as neglecting maintenance requests, including serious concerns like leaking ceilings and unattended-to mold growth. Instances of perceived mismanagement, such as delayed move-in dates and misunderstandings regarding renewal and move-out procedures, have also been highlighted. Additionally, communication breakdowns between the tenants and the management have been pointed out, as some users reported experiencing difficulties getting in touch with the Apex team regarding their concerns.

Ugly

The ugliest aspects, as per user reviews, relate to aggressive fee policies and deposit withholding practices. Several tenants voiced strong dissatisfaction with being charged for pre-existing damages or for claims they deemed unwarranted. Claims of being charged for routine repairs and cleaning services, which tenants felt were unnecessary or overly expensive, also surfaced. Some reviews mentioned fine policies for guests, pets, and minor infractions, which added to tenants' frustration, suggesting a pattern of punitive measures seemingly focused on maximizing income from fines and fees rather than fostering a positive landlord-tenant relationship.

Raw Data for Apex Property Management